top of page

Free Global Express Shipping Over $99 ✈️

Home  >  Frequently Asked Question

Frequently Asked Question (FAQ)

  • I just placed an order, when will it shipped?"
    All orders are made-to-order and manufacturing normally takes 3-5 working days. Thereafter, orders are shipped to our logistics partner and from there shipped out to the world. In normal circumstances, the shipping companies we use are global express logistics company like DHL, UPS and USPS. They usually take about 5-10 working days to reach you if there is no hold-ups at customs in your countries. Recently however, we noticed that there are occasional jam-ups at customs as shipping volumes increased 10 times pre-covid and if that's the case, your items would experience a delay. We apologise for the inconvenience caused but as of now, we are doing what we can to remove the back-logs. When we shipped out your item, we will send you a note stating the tracking number and the website that you can track your items. If you did not receive it, please contact us and our customer happiness team member will get back to you soonest possible but our usual turnaround is within 24 hours.
  • I have entered an incorrect address what do I do now?
    If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. If it's within 3 working days after check-out, all cost associated with address change will be on us. However, if it's after 3 working days, we can still work with logistic partners on the change of address but fees might apply. In any case, please contact us and we will help you in this matter.
  • How long does shipping take?
    Shipping will usually take 5-10 working days. However, we noticed that during COVID, we occasionally face jam-up at customs and delay in shipment might be experience.
  • I am not in love with my order, can it be returned?"
    If you are not satisfied with your item received, please feel free to contact us. Our items are by nature large in dimensions and that causes shipping to be expensive however, for the love of our customers and clients out there, we offer free shipping to over 130 countries. That said, we cannot absorb a two-way shipping cost and will need you to cover the return trip of the item back to us. If you are in need of logistic services, we can order it for you from our side. We hope for your understanding in this matter and feel free to contact us if we can help in any way.
  • There are defects in my item when the package is delivered, what can I do?"
    In any case that the packaging reaches you in tattered, please do help us take a photo of the delivery. This is important for us to check with the logistics company on the matter but in the meantime, we will help you in the matter when you contact us.
  • Can I cancel my order?
    Yes. We will help you with order cancellation. Please contact us here.
  • How can I contact customer support?
    Our Customer Happiness Team is here to help you. Contact us here and we’ll get back to you as soon as possible.
  • I have a question that wasn't answered, can you please help?"
    Absolutely. Our team of Customer Happiness Team is happy to help you in whatever way we can. Contact us here and we will usually reply within 24 hours.
  • Can you remove my data from your system?
    If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data as per CCPA guidelines, please contact us here using the contact information provided and include the email address associated with your account and a statement that you reside in California.
  • Do you do wholesale or offer different products and prices for trade?
    Yes we do offer wholesale services for our products and if you are a trade member, please let us know and we can help with custom designs that you need. You can contact us here.
  • When will my credit card be charged?
    Your credit card will be charged as soon as your order is accepted and processed.
  • What forms of payment do you accept?
    We use Stripe as our partner for payments. They accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards.
  • What can I do if my payment is declined?
    Oh no! Here are a few things to check if your payment didn’t go through: 1. Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. 2. Is your card expired? Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us. We’re happy to help!
  • I’m a member of the media - where can I send a press inquiry?
    For all press inquiries, please contact us here.
  • I'm an influencer - where can I submit an inquiry?
    For all inquires about collaboration, please contact us here. We’d love to hear from you!
  • I'd like to submit a guest blog entry - where can I submit an inquiry?
    Please contact us here for guest blog entry
bottom of page